Customer Experience Manager (CEM)
As CEM you directly support Hilti’s business strategy of Customer Engagement. You are the prime mover for the continuous improvement of the ‘Hilti Customer Experience’. This covers the entirety of the interactions a customer has with any Hilti channels, products, software & services, both in the digital & real world, worldwide & across all functions. The Customer Experience Team mission is to create best value through deep customer centricity across the organization.