System Support Specialist (H/F) – CDI

Paris Boulogne-Billancourt
Reference No: 13118

What's the role?

It’s an incredibly exciting time to join the Hilti Digital Platforms team! We are revolutionizing the future of digital at Hilti and are looking for an enthusiastic System Support Specialist to play an integral part in our digital transformation journey. As a System Support Specialist, you will ensure resolution of production issues by either direct action, escalation, or dispatching/delegation to appropriate groups, as well as maintenance of a knowledge base, root cause analysis, operational reporting, and identifying trends in operational issues.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 29,000 people in more than 120 countries we operate with a unique direct sales model and generate around 250,000 customer interactions every day.

What does the role involve?

As a System Support Specialist, you ensure timely resolution of production system issues, support communication to Digital, IT, and business communities regarding incident management and support operations. You are responsible for knowing the digital ecosystem and all dependencies, maintain a Digital Operations knowledge base, which documents team procedures, vendor contacts, disaster recovery plans, and other critical information. You execute the communication plan for incident and problem management activities. You ensure resolution of issues per each product’s Service Level Agreements (SLAs). You support system monitoring activities, disaster recovery planning, and timely resolution to incidents and system outages.

At Hilti, you’ll enjoy all the perks of being part of a big company, but with the autonomy of running a small business. The Hilti business model has all ingredients to offer the best Customer Experience, combining state-of-the-art digital solutions & impactful physical presence capabilities.

What do we offer?

To further accelerate in digital marketing, we are building our Global Digital Hub in Paris. You will experience the agile mentality of a start-up, combining the stability of a sound business model and the working environment of an award-winning culture. You can make an impact from day one in an international and diverse team by shaping the future of digital at Hilti and revolutionize customer interactions.

Why should you apply?

We’re investing more than ever in our digital transformation. As a company whose lifeblood is innovation, we give our customers the next level of digital offerings on an impressive global scale! For you, it means unrivalled opportunities to work in a ‘start-up within’ environment, develop an international career and really have an impact on the shape of things to come.

What you need is:

  • Bachelor’s Degree in IT, MIS, CS, or equivalent, required OR equivalent work experience
  • Minimum three years’ experience in support
  • Strong IT affinity; knowledge in AEM and SAP, preferred; knowledge in Hybris, highly desired
  • Expert knowledge of system and application monitoring and responsiveness; proven experience in supporting web applications deployed in AWS a plus
  • Information Technology Infrastructure Library (ITIL) Certification, preferred
  • Familiarity of Application and System Monitoring systems such as AppDynamics and CloudWatch is a plus
  • Affinity to root cause assessment/hands-on trouble shooting

Join us and #TransformDigital

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